AArzan Hub

✦ Integration / amoCRM (Kommo)

Arzan Hub for amoCRM

Connect WhatsApp, Instagram, Telegram and an AI agent to your amoCRM or Kommo account. Native Chats API: conversations with clients appear right inside the lead card. Salesbot launches the AI agent at the right pipeline stage.

amoCRM integration
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Native Chats API

Hub is registered as a chat channel in Kommo. Messages from WhatsApp/IG/TG appear right inside the lead card, like native Kommo chats.

Salesbot trigger

Lead moved to the “Qualification” stage → Salesbot calls the AI agent → AI writes in WhatsApp within 60 seconds → result goes into tags and a note.

Auto-creation of leads and contacts

Every inbound message from a new number creates a Lead+Contact with the channel source, custom fields and an 'arzan-hub' tag.

AI notes on the lead

After the conversation the AI writes a summary as a note in the card. The manager sees the context without rereading the whole correspondence.

Setup

  1. 01

    Sign up for Hub and connect a channel

    Create a workspace, connect WhatsApp Business / Instagram / Telegram via ready-made OAuth flows. Upload your knowledge base.

  2. 02

    Connect Kommo / amoCRM

    In the Hub dashboard: Integrations → amoCRM → Connect. Authorize Hub in your Kommo account — crm + notifications permissions.

  3. 03

    Request a Chats API scope_id

    Email tech@kommo.com: “We're using Arzan Hub integration_id=... please grant Chats API scope”. In 1-3 days a scope_id will arrive — paste it into the Hub dashboard.

  4. 04

    Set up the Salesbot trigger

    In Kommo Digital Pipeline: at the right stage → the “Arzan Hub AI” widget → choose an AI agent. A lead reaches the stage → the AI starts.

FAQ

Is legacy amoCRM.ru supported, or only Kommo?
Both brands. On the connection page choose Kommo (international) or amoCRM (RU subdomain). Technically it is one product with different domains.
Why a separate step with the Chats API scope_id?
It's Kommo's policy: they grant Chats API access only to verified integrations. Previously it required months of review, now it's 1-3 days after a post in support.
What if I don't get the Chats API scope?
The basic integration (REST for leads/notes) always works. The Chats API provides a native chat channel in the lead card — nice to have, but not a blocker.
Which amoCRM plans are supported?
All of them, including Basic. The Salesbot trigger requires the Advanced plan or higher — that's an amoCRM limitation, not ours.
Arzan Hub for amoCRM / Kommo — chats + AI agent · Arzan Hub