Documentation

Arzan Hub integration with amoCRM

The widget shows the customer's messenger conversation right inside the deal card. Hub automatically creates deals and contacts in amoCRM on the first inbound message and adds an AI summary to the card after the conversation is closed.

What you get

Auto-creation of a deal and contact in the selected amoCRM pipeline
Conversations from WhatsApp, Telegram, Instagram, TikTok right inside the deal card
The AI agent replies to the customer 24/7 and hands off to a manager when needed
AI summary (topic, budget, sentiment, purchase readiness) in the lead's notes
5 AI tools out of the box: find lead, get lead, post note, move stage, create task

Step 1. Install the widget

The easiest path is to install the public integration from amoMARKET (once moderation is complete). Alternatively, upload the ZIP as a private integration in your own amoCRM:

amoCRM → Settings → Integrations → + Create integration
Fill in: redirect URL, description, icon
Upload the widget ZIP archive (get it from Arzan Hub support)
Check the box "Grant access: Everyone"
Save — amoCRM will generate widget_code and secret_key

Step 2. Connect Hub to amoCRM

In the Hub dashboard: Integrations → amoCRM

Two ways to connect:

Quick setup (recommended)

Long-lived token from amoCRM (Settings → Integrations → External integration → Keys and access → Long-lived token). No OAuth, takes 3 minutes.

OAuth (advanced)

Full OAuth with auto-refresh. Requires registering an application with the redirect_uri: https://hub.arzan.cloud/api/integrations/amocrm/oauth/callback

Step 3. Configure auto-actions

In the amoCRM section of the Hub dashboard, enable:

Create a lead on a new inbound message — choose the pipeline and stage
Post the AI summary as a note — after the conversation is closed
Optionally — Lifecycle stage map (when a deal stage changes to X → Hub does Y) and Field map (sync of custom fields)

Step 4. Verify it works

Message the bot from a test account (WhatsApp/Telegram/Instagram)
A new deal will appear in the selected amoCRM pipeline [CHANNEL] Customer name
Open the deal — the Arzan Hub widget with the conversation should be on the right
Reply from the widget — the message will go to the customer in their channel

Support

If something doesn't work, write to us: support@arzan.cloud or via the chat in the bottom-right corner.

We reply within 1 business day. For urgent issues, include your deal/chat number.